Training Courses

Building Leadership Capabilities

Leaders – Born or Made? Is the most often asked question about leadership?
While several leaders are born with certain leadership capabilities, anybody can learn to enhance their leadership skills. Through continuous cognizance and Training to enhance Leadership Capabilities; you can boost the impact you have on your team, which often has a tangible outcome on performance.
Leaders have many characteristics or qualities that play a fundamental role in the development of an organization, however, above all, they have a conviction to stand tall against all odds, strong vision of the future and the ability to take the organization and its people towards a more robust future defined by their vision.
Leadership Development training programs should prepare individuals with advanced decision-making skills and the ability to implement skills they need to transcend as multifaceted leaders. An exhaustive Leadership training development program must include various leadership styles, leadership competencies, ethics, core values, people management skills and a procedure for crucial thinking in complex leadership circumstances using teaching methodologies gained from personal and new experiences.
Leadership Development and capability training must be aimed at giving leaders new leadership skills that will assist them in changing their actions and behaviours to go from being great individual contributors to a leader of people. There is an immediate need to create a habit loop or a routine to ensure these skills are applied at work.
Inculcate these 5 skills into your leadership development program:
Communication: Often leaders are good speakers, seldom do they know that listening is more important than talking. Leaders are not just required to be able to clearly and concisely explain organizational goals and task specification, but also be able to bring the best out of their team members and build a team.
Vision & Conviction: A great leader must have a clear vision and be confident about their views and be brave enough to lead the team in the new direction. 
Accountability: Ownership and accountability are like the two sides of a coin, it is imperative that a leader is accountable and one who takes ownership of losses and shields the team from the criticism while still providing them with valuable lessons to learn from the loss and credits them for the wins.
Empowering: Good Leadership Skills cultivate the importance of empowering team members and peers. A leader should be comfortable in delegating tasks and handing over the power controls to team members.
Feedback and Feed-forward: Feedback is no longer about delivering or sharing performance related information with team members. Effective leaders no longer wait for annual appraisal meetings to discuss this, it happens more often in both formal and informal environment. Areas of improvement generally enable individuals to make instant adjustments in actions and behaviours that lead to performance, feed-forward is focusing on the future giving information on what one could do differently in the future to obtain the desired goals. 
Building Leadership development capabilities are the core of Bodhih’s Leadership Training and development programs. These are tailored to align with the client’s operational goals. Bodhih’s programs are designed to help those in leadership roles to stop managing and start leading, as a result, making them an integral part of the organization’s future.

Effective Presentation Skills

Presentation skills are a set of abilities that enable an individual to interact with the audience and transfer the messages clearly, engage the audience while presenting and interpret and understand the mindsets of the listeners. These skills will polish and enhance one’s persuasive skills.

What is Presentation Skills?

Presentation skills are important to both individual success and business success, as it plays an important role in convincing people. Management with good presentation skills in an organization will be able to communicate the mission and vision of the organization well to the employees of the organization. Interacting with clients and colleagues is the major role in businesses today and presentation skills help in the personal and the professional development of an individual.
Importance of Presentation skills
Presentation skills are important everywhere in your life-right from putting things up in front of your family to presenting your idea at the workplace. It is a package, one must establish the fact that presentation skills are essential.
Excellent Presentation Skills help in enhancing the growth opportunities of an individual in an Organization and helps to develop the personality of the presenter and elevates the levels of confidence.
In case of closing deals and gaining clients, it is essential for the business professionals understand the client requirements and the audience. Good presentation skills enable an individual to mold the message according to the traits of the audience. This increases the probability of successful transmission of messages.
Professionals give presentations almost every day. Having good presentation skills not only increases an individual’s chance of success but also enables to add greatly to the organization.
Soft skills are slowly gaining importance in the competitive workplace environment. If one cannot present what they want to convey, either verbally or in writing correctly, one may lose an opportunity of a lifetime. Whatever position or profile one is in it is very important to develop Presentation skills.
A recent research states that close to 40% of people fear public speaking, they stammer and are unable to convey what they want to convey. This may have a negative impact on their work, and they may not be able to grab the attention of the crowd.
Effective Presentation skills are important at work. Everybody has presentation skills. Some are better than others. A small percentage is much better than the masses. The primary goal is for your presentation skills to be better than your competition, whoever and whatever that is. The secondary goal is for your presentations to get better every time you speak. One should always keep in mind that just Presenting is not going to help, one should present effectively and make an impact.
An effective presentation makes the best use of the relationship between the presenter and the audience. It takes full consideration of the audience’s needs to capture their interest, develop their understanding, inspire their confidence and achieve the presenter’s objectives.
Many presentations happen where that presenter tries to fill in the time given to them rather focus on the effectiveness of the message passed to the audience. Good presenters show the ability to get their message across in less time because they respect to time, focus on the message and use the most effective techniques to communicate.
Presenting information clearly and effectively is a key skill to get your message or opinion across to the audience. An effective presentation is not important only for the individuals who give presentations regularly, but even if one does not need to make regular presentations. Everyone will come across situations where good presentation and public speaking skills can help advance one’s career and create opportunities. Many people feel terrified when asked to make their first public talk or presentation, but these initial fears can be reduced by good preparation, which will also lay the groundwork for making an effective presentation.
Effective Presentation Skills Training within Team
With effective presentation skills, you can always ensure you communicate the right things to your team members. This will help in avoiding miscommunication and increase effectiveness and efficiency within the team. This also reduces the stress that exists among the teams to perform better.
With better presentation skills, you know how to convey your things at the estimated time. An excellent presenter will always communicate important things in less time, making up for time management. If you have prepared your presentation well ahead of the hour, you will not face any difficulty presenting. In fact, you would complete it before the said duration, making it easy and retentive for the audience.
Good presentation skills make you better leaders by helping you voice inspiring messages across to your audience. A good presenter is one who can motivate and charm the audience with clear and crisp messages.

Customer orientation

3 ways to create a Customer-Oriented Culture

Happy Customers = More Business & More Moolah!

How do we create Happy Customers and retain them? The most effective way of creating happy customers is by structuring your organization’s culture to focus on being considerate and excellent at providing customer service. Driving a culture of Customer Orientation through its people.
Contented team members who recognize and embrace an organization’s core values are bound to become excellent promoters of it.
What is customer orientation?
Customer orientation is imperative for achieving customer satisfaction. Awareness of the expectations and gratification of customers empowers an organization to excel at customer orientation. Periodic study of customer needs and satisfaction provide significant statistics that makes it simple to monitor and improve services and contributes to your organization’s customer orientation.
Here are 3 tips to drive a culture in your organization that excites both your employees and your customers.
1. Leading by example
Driving Core values of your Organization should not be an option, it should be a priority. If being Customer-Oriented is one of the core values, it is imperative that it is followed at every level, right from the top management to the entry level. Just saying that you value excellence in customer service or adding them on your website does not help but following it does. Reinforcing it at every level and reward it consistently. Make it clear that both employees and customers have a say at your organization.
2. Hire Right
Remember that the Hire and Fire strategy does not always work well. All potential new hires should be considered only post an elaborate exercise to understand if they will fit into the culture created by the organization and play a vital role in building a “Customer-Oriented” workplace. It is impractical to just send out an email or a memo listing your organization’s core values, or engrave them on mugs and coasters, and expect employees will adopt them. Periodic training conveys that the values matter. Build a team of people who are enthusiastic about driving excellence in customer service.
3. Empower and Equip your Team to Succeed
Define your customer focus expectations and invest in training your employees. Equip them with the tools needed to craft their success, trust them and give them the liberty to do what it takes to meet your expectations. Encourage and empower employees to act creatively and take the initiative to surpass their customer’s expectations.
Following these will help you drive and achieve an outstanding culture and customer service orientation competency, which in turn means enhanced service for your customers and better returns for your organization.